According to B2B magazine, ABM, the trade association for the business-to-business trade press, held a series of panel discussions recently in which participants declared that print isn’t dead.
Wouldn’t we expect them to say that? Of the four pro-print souls mentioned in the article, three of them still make their living by running, editing or selling for print magazines.
I’m not arguing their point either; I believe print is a vitally important communications vehicle and somehow will remain so in the future.
What’s notable in this discussion is the reasoning offered by the fourth panelist, Bob Drake, who runs Drake Creative agency. He said that a recent ad campaign that included a print component succeeded. He’s quoted by B2B as saying, “It goes against everything we’re hearing, but we can engage people for a long period of time (in print) and they stay engaged.”
I don’t know Bob Drake, and I don’t mean to pick on him. But if he’s hearing that print doesn’t work, then he’s talking to other marketers and not to marketees.
Marketers are abandoning print because it’s harder to measure as a marketing vehicle than Internet-based technologies. This is undeniably true. But at some point, that legitimate objection got simplified to the assumption that print is broken, which has been simplified even further to the notion that print is dead.
But if you ask readers, that’s not even close to the truth. The same article cited a poll by Roads & Bridges magazine (conducted by Internet, ironically enough) that indicated a strong preference among its audience for getting information via print. This is consistent with every bit of research and opinion I’ve ever seen. People prefer reading words on paper – especially glossy paper with charts and pictures.
The point? Like everyone else, marketers are susceptible to the echo-chamber effect. Print isn’t in trouble because it doesn’t work; it’s in trouble because shorthand communications of marketers obscure the nuance that is the truth.
A new study by the IBM Institute for Business Value concludes that the troubles faced by traditional media aren’t going to go away when the recovery picks up steam.
The study, according to a report by BtoB magazine, concludes that as more and more people move online to get their information, advertisers aren’t willing to pay as much to reach them. Why? Presumably because these prospects become easier for the advertisers to reach – a conclusion that’s hinted at by the study’s other finding: that advertisers are willing to pay some kind of premium based on context and relevance of the audience.
This is nothing new to readers of this blog. But it’s a big stick in the eye for B2B media types who still think their future will be secured simply by providing great content.
At the beginning of January, I wrote a hopeful post about the coming introduction of what we now know to be the Apple iPad.
On re-reading it, I’m glad to say I was appropriately not giddy. I simply said the new device, if it met expectations, could provide a strong enough platform that media would use it to begin their evolution toward a digital-only era, which is essentially inevitable. (Essentially, because I don’t believe print will go away completely. But it will become a niche solution with fewer players and more limited application).
As the print media watch their business model melt down, they desperately need something that allows them to translate their work into an electronic format. Computer screens and e-zine platforms don’t do it. Hand-held devices don’t do it.
Will the iPad? Maybe. The device looks pretty cool. Myself, I’d be excited to use what is essentially a magazine-sized iPod Touch as a reading device. It’s far more compelling to me than the limited e-book readers like the Kindle. (Some of my most gadget-oriented acquaintances are already dumping their book-reading devices – not in anticipation of the iPad, but because they don’t want to use them anymore.)
Most entertaining to me has been watching the different media report on the iPad’s big reveal. The print media have been agog and amazed. They have, if anything, let their financial needs show from under their skirts. The print media is so giddy about the device that it has probably overplayed its importance.
My favorite lead, from the L.A. Times referred to the iPad as “the most anticipated tablet since Moses’.”
But broadcast reports tell me those folks don’t get it. They are announcing the iPad as if it’s just another gadget. One local pretty face actually said, “I don’t understand what the fuss is about. It seems like as soon as you get one gadget they come out with another that you have to buy.”
Oh, she gets it all right. Just like the average Joe, who neither cares nor understands that an entire industry is pinning its hopes on this thing.
It gives me a bit of a chill, because I’d like to see some real innovation by magazine publishers and newspaper publishers to utilize the full capabilities of a tablet like the iPad. I’d like to see something that brings a traditional magazine to a new level that’s closer to Facebook than 60 Minutes. But most people will just look at the price tag and ask, “Do I really need this?”
Absent some really good media products, I’m not really sure what the iPad is best for; it’s a really expensive e-book reader and not a replacement for a laptop computer. It’s a new category altogether and it demands new content. Or it won’t sell.
So, you print media types, get to work – and fast. If you don’t, the iPad could be deemed a failure before you ever get your chance. (Not that I’m betting against Apple.)
Which raises another concern: If the iPad costs $600-$1,000, and monthly service costs another $30, how much is a subscription to Newsweek, People, Vanity Fair or Playboy going to cost?
Will people pay for a reader and monthly service knowing that what they’ve really done is spent all that money just to enable them to pay for more content? And what about all that other media we all buy: cable TV, smart phones, Netflix, Satellite radio…
How much media will people pay for.
Thinking about it, as curious as I am about the iPad, I’m about tapped out. Unless it can replace something else I’m already paying for, I can’t afford to lead the print-consuming audience to its new online Shangri-La.
For what it’s worth, here are some other takes on the iPad:
Editor & Publisher – was shuttered in December by its owner, Nielsen Business Media – has been sold and will continue to publish, according to a report by Folio: magazine. E&P is more than 100 years old, and has been the leading trade publication of the newspaper industry for most, if not all, of its history. Its demise was a blow to the gut to journalists everywhere, who for the last few years have watched the apparent meltdown of their industry’s fundamental business model.
The new owner is Duncan McIntosh Co. Inc., based in Irvine, CA – a white knight that rides in, not on a horse but on a powerboat. Duncan McIntosh is a consumer marine media company whose properties include Sea Magazine, The Log newspaper and, most notably, Boating World.
There’s no deeper meaning to this. It’s just nice to write about a company that sees the value in a storied brand, tradition and a franchise that serves the media industry. No surprise that the company isn’t one of the diversified media giants, for which earnings multiples are the only meaningful metric.
I call them e-book people; they’re publishing types who see a big future for media distribution – not just books, but also magazines and newspapers – through e-readers and tablet devices.
They include folks I know pretty well, like David Nussbaum of F+W Media (the consumer-special-interest giant that touches people who are into anything from creative writing to geneology to knitting or woodworking), to folks I know only by reputation, like Alan Meckler of WebMediaBrands (events and online communities surrounding media and technology).
They’ve been building excitement for months, maybe longer, over the prospect that Apple will eventually come out with a category-smashing tablet that puts Amazon’s market-leading Kindle e-reader to pasture.
Based on the recent press (like this, from the NJ Star Ledger), it appears as if it’s finally about to happen. And not only should the folks behind the Kindle and other first-generation e-readers be scared, but newspaper and magazine executives should rejoice. This is the vehicle that could finally direct them down a clear path toward the future.
The problem with current e-readers is that they’re good for text and not much else. They don’t handle graphics well, so they aren’t useful for technical books or anything with color pictures. E-readers, as they currently exist, are basically good for best-selling books. They’re a single-application device, and the next-generation unit – whether it comes from Apple, Microsoft, Dell, Google or anyone else – will do to them what the Palm Pilot did for the Apple Newton.
Which is the long way of getting to the real point: When the tablet PCs start to come out, newspapers and magazines will have a great opportunity to try and reinvigorate their existing business model, or to build on the more obvious business model that they simply have to make work.
The old business model is advertising, and the high-touch interactivity that a tablet PC could offer advertisers might be enough to entice them back to the traditional media marketplace. I’m sure it eventually will help to flatten out the downward trend for print advertising revenue. But I don’t believe it will ever halt the juggernuat of advertisers who seek to aggregate their own audiences and produce their own content – which is what the new age of marketing is all about.
But the new business model has more hope. That’s the one in which people actually pay for the content they use. It’s the only obvious next place for media to go. But up to now, there hasn’t been a vehicle that presents print media better than the existing hard-copy formats of magazines and newspapers. Those are so expensive to produce that, without growing advertiser support, there has been no hope of shifting their full cost to consumers.
Can the tablet change that? Not in a hurry. But here’s what it CAN do:
It can give publishers a medium that is powerful enough for them to create something new – something that extends beyond the boundaries of the newspapers and magazines they already produce.
This goes back to the old Marshall McLuhan quote, “The medium is the message.” Up to now, solutions like e-zine interfaces have simply been an attempt to push old messages into a new medium. The mismatch has been underwhelming at best.
But the tablet can create a new message – a new set of boundaries for old print media companies to create electronic-only products that generate real excitement among consumers. The kind of excitement people pay for.
For example, check out this proof-of-concept video from Sports Illustrated:
If products like this really come around, I’d pay three or four times what I do now for a magazine subscription. Would that cover the cost of generating the content? It’s a question for the market to handle. But if it also arrested the decline in advertising revenue, there might actually be a business in this.
This isn’t a short-term solution. Tablet prices will start out too high for any publication to convert a meaningful number of subscribers. And ad revenue won’t follow until that changes.
And it will take years of education before consumers understand why tablet-based publications are the future of media. Just consider some of the comments that people left after viewing SI’s video:
There are probably many kids here that think this is wonderful but i am not sure if they have the capacity to think! What will most likely happen is that the selling price (books, magazines, etc) will not reflect the savings and? they will be able to control what you have on your device and how long you have it for. This is not good for the consumer. It is not a good idea that content providers decide how you have access to information (be they Apple Microsoft or Google).
Do I need another electronic product to add to my cumbersome life?
How? many other things you have to carry around with you 24/7 to keep you up-to-date?
I don’t see the point of this. Nobody is going to buy this thing just to read e-magazines. Why not just load the …damn website? Seems like people are desperate to save print-based magazines. Make this smaller, like the Kindle, and strip away all this excess so it reads books. Then I’ll consider.
OK, so people don’t get it yet. And they aren’t ready to pay for a digital subscription. But as more and more magazines disappear, and more innovators build great content for tablets, the correct path for media will begin to unfold.
According to MediaBuyerPlanner.com, Esquire (Hearst) and GQ (Conde Nast) magazines are now being offered in an iPhone edition. You can download them for $2.99 per issue.
This small step forward isn’t going to offset revenue losses from advertsing. Nor is it going to revolutionize the way people read magazines.
But it may evolutionize the way we read magazines and newspapers. It’s a small step but a great step.
GQ and Esquire are not alone. Time and BusinessWeek, among many others, have offered mobile websites – accessed through free iPhone and Blackberry apps. But the effort by Hearst and Conde Nast to monetize the use of smart phones is a step forward that the media need to take.
Is the effort any good? I don’t know. I’m a Blackberry user, and these brands aren’t available in a Blackberry version. So I can’t answer whether they’re worth $2.99 an issue. I don’t know how faithfully the print content is reproduced, or if it’s all re-jiggered for a better smart-phone experience than either magazine would seem to offer in its print edition.
But I’m anxious to give any such mobile publishing effort a test run. While people are wringing their hands over consumers’ unwillingness to pay for content, the research is starting to reverse. More and more surveys are showing the people have warmed up to the idea of paying for content.
I think the real problem is that when people need to know what that content would be. If you ask, for instance, “Would you read a newspaper on your smart phone?” most people are going to think of the newspaper they know, reduced to the size of a playing card. Who could be satisfied with that?
But I’m hoping GQ and Esquire will show us how their content can be repackaged and repurposed – providing one experience in print and another experience – different but just as fulfilling – on the smallest screen.
That’s where the next generation of media success will be found.
E&P was such an institution – it’s been around since 1901, but existed under a different title since 1884 – that it’s hard to imagine a media world in which it doesn’t exist. That’s why it’s closing is so surprising.
On the other hand, The Nielson Co. had been trying to sell its media publications group, including E&P, Adweek, Brandweek, Mediaweek, Backstage, Billboard, Film Journal International and The Hollywood Reporter. Most of the group was just sold; E&P was not included in the deal.
I don’t know anything about E&P’s finances, but you don’t need an MBA to understand what that means.
Trade books that cover the media industry are chronically short on advertisers. They all live a subsistence existence. E&P’s folio has been razor thin since I first saw it in the early ’80s.
If E&P ever made good money (high margins), it never made big money. And in times of recession, small-money magazines do worst in the effort to maintain their margins.
I’m sure E&P is in the red, and that any forecast in which it could become proftable again doesn’t deliver enough earnings to justify the turnaround project.
And with the dire condition of many newspapers, E&P’s expiration is a symbolic event that was probably inevitable.
In that context, that E&P should die broke and alone isn’t a surprise at all.
I’m sorry to see it go, and feel for everyone on the staff. It was a great institution right up until the end.
In a recent article in Media Business magazine, Glenn Hansen, president and CEO of BPA (the dominant auditor of controlled circulation media) said this about his organization’s website auditing service:
“Our numbers are going to be lower than any other numbers that you get from any other source, whether Google or any commercial Web-analytics company.”
Add some coal-tar?
It’s impossible to tell from the article, but I infer that he was proud of this.
Several years ago – the last time I seriously looked into auditing websites – my research told me that I could expect a 50% drop in reportable traffic by doing a BPA web audit. At the time, my company was using an analytics tool that, when implemented, had already cut traffic 33% by weeding out search engine spiders.
In the end, I didn’t need the BPA audit, and I sold around the numbers delivered by our analytics system by focusing on products that gave customers what they were asking for: guaranteed impressions, delivery of clickthroughs, and various levels of leads. When we did these things, the prospects didn’t worry if we had the largest or busiest website.
It’s natural that BPA, like any auditor, would seek to extend its product line by pushing website audits. But boasting about the great difference between BPA’s traffic measurement and those of other analytic systems demonstrates that BPA is as far away as ever from understanding the grim future that it faces.
The problem BPA members are having is that an audit – whether it’s for a print product or a website – addresses advertiser questions that are now obsolete. Not all advertisers have figured this out yet, but the number that has is growing. A recession hastens the education process, as marketers are forced to coax more measurable impact out of a reduced spend.
An audit is testimony to the nature of a media outlet’s audience: it’s size, the sources from which it was recruited, and any additional information that members of the audience themselves volunteer to offer.
That’s not what advertisers want – or ever really wanted. What they really want is a measured response to their marketing activities. The audit always fell short of that goal. Whether any of us knew it, the circulation audit was just a long-term stop-gap – an alternative set of metrics until technology created a way for the desired metrics to be used.
Today that technology exists. It’s called the Internet, and advertisers (if you haven’t heard) are swarming to it.
BPA hopes to secure some kind of future for itself by pushing website audit services. But those services aren’t necessary, because advertisers can get all the measurement they want with intelligent programs that generate clickthroughs and other direct responses. And unlike audits, which provide a snapshot that is 6 to 12 months old, clickthroughs and leads arrive in real time. Within 30 days, an average marketer can tell if he or she is getting an adequate return from a specific program.
Worse, not only is BPA measuring the wrong stuff in its website audits, it’s bragging that the numbers members will be compelled to report are well below the numbers that non-members get to use.
To summarize: It provides undesirable information that people don’t need. I can’t help comparing it to Burger King putting a dollop of coal-tar on it’s bacon triple cheeseburger.
If there is ROI in this for the publisher, will somebody please help me understand?
I don’t know why anyone bothers with a BPA website audit; if I were a buyer, it would be an immediate sign to me that the website’s owners are slow to understand or respond to the customers’ changing needs. The best thing a BPA web audit could tell me is to look elsewhere.
National Geographic Adventure has lost its passport. It’s the latest casualty in the 2009 media meltdown. Staff was told today that the magazine, a 10-year-old extension of National Geographic, would close, according to a report by Folio:.
Seventeen staffers will lose their jobs, the report says. The brand will continue online and with other affiliated products.
A study by Boston Consulting Group indicates people are increasingly willing to pay for local and national news delivered to their mobile devices.
On average, according to the study, the price would have to top out at about $3 a month, which admittedly isn’t much. But it offers two strong points of optimism:
People are willing to pay SOMETHING for what was previously assumed to be of no commercial value.
$3 a month, for a product that no longer has the production or distribution cost of a printed product, is worth far more in the way of earnings than it would be for a traditional media product.
No, this isn’t proof that consumers will pay the full cost of journalism. But does demonstrate that they are aware of the pressure that traditional media models are under as advertising revenue continues to erode; and that they are warming up to being part of the solution.
At the beginning of January, I wrote
Add another surprise that’s not a surprise to the long list of publications that died in 2009: 
National Geographic Adventure has lost its passport. It’s the latest casualty in the 2009 media meltdown. Staff was told today that the magazine, a 10-year-old extension of National Geographic, would close, according to a